I have found that point specific questions about hardware or software will get you a dizzying array of responses, none of which are helpful. On the other hand, if any reference to a new PS or X-Box game is made, you'll get a plethora of useless info. (nothing more exiting than learning the fine intricacies of finding the hidden passage to untold riches and power in the latest storyline games)
That said, if you do happen to find someone who can help you with your questions, and they have a good customer service work ethic, they are usually only working there temporarily and next month they will be gone. I blame the unwillingness of these large companies to pay a decent wage and to supply full time employment, for the lack of "GOOD" employees. - what "GOOD" employee would stick around when these are not offered?
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